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| Overview | |
| The Patron Review feature of our library catalog is an easy way for you to see your library account. With Patron Review, you can | |
| ● | View your personal account information and change your personal identification number (PIN) and email address. |
| ● | See when your library card expires |
| ● | See the titles of the items you have borrowed and their due dates |
| ● | See any overdue items you have |
| ● | Renew items you have borrowed. (Note: Several rules apply. See below) |
| ● | Place holds on materials that are checked out by other library users so that you can borrow them when they are returned. See the holds you have placed on items and where you are in the list of people waiting for the item. (A hold is a reservation that you place on an item so that you are next in line to receive it when it is returned by another library user.) |
| ● | See the total amount of any fines or fees charged to your account |
| ● | Review the results of any searches you saved when searching the library catalog |
| Please call the library at 610-432-4339 if you have any questions about using the Patron Review feature. | |
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| PIN Number and Email Address | |
| Please keep your PIN (personal identification number) in a safe place. If you lose or forget it, you will have to register a new PIN number at the circulation desk. PINs cannot be changed by phone call to the library. | |
| If you know your old PIN number, you can change it when you view your account. Click on the Change Pin button, enter your old PIN and type in the new PIN that you want to use. It has to be entered twice. Then click on Submit Change. You can also request that your PIN be changed when you are in the library. | |
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To change your email address, click on the Change Email button. Enter your email address twice and click Submit Change. |
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| Personal Information | |
| Along with your name, address, phone number and barcode number, you will see when your library card expires. | |
| If any of your personal information changes, please tell the library staff when you visit the library. You cannot make any changes to the personal information in your account online except for your PIN and email address. | |
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| Loans (Items you have borrowed) | |
| In this section, you will see the items that you have borrowed and the date that each one is due back in the library. For overdue items, the due date will be in red. | |
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Rules for Renewing Items |
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| ● | You may renew any items, including overdue items and DVD's (which incur a $.50 rental fee), until a maximum amount of $10.00 has been charged to your account. |
| Beyond the $10.00 maximum, items will NOT renew. The red message (see below) will appear. | |
| ● | You may renew an item that you have borrowed ONLY ONCE. |
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Items that are on HOLD
for another library user, cannot be renewed.
Note: there is no way for you to tell if an item is on hold for another user by viewing your account. If you try to renew an item that has a hold on it, you will receive the message "One or more items could not be renewed." (See below). |
| Renewing Items | |
| To renew an item, click in the tiny box to the left of each item that you want to renew. | |
| Click on the Renew Checked Items button. | |
| YOU MUST THEN CHECK THE MESSAGE THAT WILL APPEAR AT THE TOP OF YOUR ACCOUNT | |
| If your items have been renewed correctly, a BLUE line appears: | |
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Item(s) have been renewed. |
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| If any or all of your items have NOT been renewed correctly, a RED line appears: | |
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One or more items cannot be renewed. Check at the circulation desk. |
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| If you get this message, you need to call the library. Some or all of your items have not been renewed. | |
| In order to avoid overdue fines, it is VERY important that you make sure your items have been renewed properly. | |
| You may want to write the new date that your items are due back in the library on the date slip on the item. | |
| In case of disputes, the library computer system will be the final guide by which overdue fines will be charged. | |
| Print a copy of your patron review screen when you have renewed items so that you know the new due date of your items. This receipt will be needed in case of any fine disputes. | |
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| Holds: Placing a Hold | |
| From your home computer, you can place a hold on an item that another library user has checked out so that you will be notified when the item is returned. Holds may also be placed at the library or by phone. | |
| There is a $.50 charge for placing holds. | |
| Holds can only be placed on items that are not currently available in the library. | |
| Holds - Types: There are two types of holds. | |
| Title holds are placed on a title and you will be notified when that title is returned to the library. If there are multiple copies of a title and they are all checked out, you will be notified when any one of the copies is returned to the library. Title holds work best for books that have multiple copies. | |
| Placing a Hold | |
| Step One: When you search our library catalog and find a title that you want to borrow and discover that it is checked out to someone else, click on the Place Hold button to the left of the title. SKIP TO STEP TWO | |
| Patron Review - Holds Section | |
| In this section, you will see any holds that you have placed on materials. The title of the item is listed along with the date that you placed the hold. | |
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If you have a hold on an item that has not yet been returned to the library, it will be listed as “Pending” in the Status column. The Position in Hold List column shows where you stand in the list of library users waiting for the item. If you are listed as “1”, you will be the next person to get the item when it is returned to the library. If you have a hold on an item that has been returned to the library, it will be listed as “Arrived” in the Status column. In the Pickup Location column, it will show that you can pick it up at the library. The Position in Hold List column will show “Arrived” meaning that the book is ready for you to pick up. You will also be notified by telephone when an item that you have placed a hold on is received in the library. |
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| Fees | |
| If you have any fines or fees on your account, you will see them listed in this section. | |
| If there is an overdue fine, you will see the title of the item, why there is a fine on it, and the amount due. | |
| If there is a fee (for example, if you called the library to place a hold on an item), you will see the title of the item, why there is a fee on it, and the amount due. | |
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| Saving Library Catalog Searches | |
| If you have searched the library catalog and saved the results to your account, you can review the list of items in the Patron Review feature. | |
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Would you ever like to return to a search that you did in our catalog? To save a search that you can reuse in the future, first search our catalog for the items that you want by author or subject. Once you have a list of items, click on the tiny box to the left of the each title for the ones you want to save to a list. Next, click on the box at the top of the list and click on Save Checked Items to List. Click on the Save Search button. Enter a name for the search, your barcode from your library card and your PIN number (see below). To review the search, simply click on its link in Patron Review. Once you no longer need the search, click on the Remove Saved Searches button to remove it. |
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| Please call the library at 610-432-4339 if you have any questions about using the Patron Review feature. | |
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Close this window to return to the Patron Review page. |
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